About CA Service Management
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via...
This app enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. If you are still unable to resolve your issue, the app lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. This app requires an active CA Service Desk Manager 12.7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Accessing assets requires CA IT Asset Manager.
Nov 10, 2020 Version 3.1.15
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
Previous Versions
Here you can find the changelog of CA Service Management since it was posted on our website on 2016-09-26 09:27:57.
The latest version is 3.1.15 and it was updated on 2024-04-19 21:09:12. See below the changes in each version.
CA Service Management version 3.1.15
Updated At: 2020-11-10
Changes: Nov 10, 2020 Version 3.1.15
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
CA Service Management version 3.1.14
Updated At: 2019-05-11
Changes: May 11, 2019 Version 3.1.14
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
Bug Fixes:
. Fixed a bug with dropdowns. Now users can select values from dropdowns which have more than 5 values.
. Fixed a few other usability issues.
CA Service Management version 3.1.10
Updated At: 2013-04-24
CA Service Management version 3.1.15
Updated At: 1970-01-01
Changes: 2020년 11월 10일 Version 3.1.15
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
CA Service Management version 3.1.15
Updated At: 1970-01-01
Changes: 10 нояб. 2020 г. Version 3.1.15
We are updating the app to make your experience better. This release includes bug fixes and stability improvements.
Disclaimer
Official App Store Link
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